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Swag Shop FAQ

How long does it take for my Carmex swag to arrive?

It generally takes between 2 and 5 days for your purchase to arrive. So if you’re shopping for the holidays, please make sure to allow plenty of time for delivery. 

 

How much does shipping cost?

Good news! Standard shipping and handling costs for the continental U.S. are already included in the retail price of your Carmex swag. But, there is an option to purchase rush shipping if you just can't wait for comfort.

International shipping, however, costs $30.00. 

 

Where do you ship Carmex swag to?

We ship wherever you are! 

 

Do you accept returns or exchanges on purchased items?

Carmex accepts returns and exchanges on the following items, if returned in same condition as received.  

  • Classic Cut T-shirt
  • Women’s Cut T-shirt
  • Mittens

Due to the personal nature of the items, Carmex does not accept returns or exchanges on the following items. For the following items, all sales are final.

  • Beanie
  • Socks
  • Hot/Cold Water Bottle

 

Where do I send my returns to?

Please return to the following address:

80 Internationale Blvd. Suite A
Glendale Heights, IL 60139

 

How do exchanges work?

For exchanges, please contact  carmexswagshop@carmalabs.com. We'll give you instructions and a form to include in your package.

 

Does Carmex cover my return shipping?

No, Carmex does not cover return shipping for returns or exchanges. We will happily ship your new items back to you on us.

 

What if my purchase arrives damaged?

We’ll happily exchange your product or refund your money. We’re sorry for your inconvenience.